GORGEOUS GETAWAY LTD
Last updated: 28 August 2026
Booking Terms & Conditions
An easy guide to your booking
When you make a booking with Gorgeous Getaway, these Terms & Conditions explain the agreement between us and you as the lead booker. In simple terms, your booking is confirmed when we accept your payment and issue your booking confirmation. You are responsible for making payments by the agreed dates and for ensuring everyone included in your booking is aware of the important event information and conduct rules. If you cancel, the amount we can refund will depend on the event, how close the cancellation is to the event and the reasonable costs or losses arising from your cancellation. If we cancel an event, you will normally be entitled to a refund or, if you choose, a suitable alternative. Some bookings which combine services such as accommodation and passenger transport may also be protected by the Package Travel Regulations and carry additional statutory rights. Nothing in these terms takes away any rights you have under UK consumer law.
1. WHO YOUR CONTRACT IS WITH
Gorgeous Getaway is a trading name of: Gorgeous Getaway LTD
Email: info@gorgeousgetaway.co.uk
In these terms, “Gorgeous Getaway”, “we”, “us” and “our” refer to the business identified above.
“You” and “your” refer to the lead person making the booking and, where appropriate, the attendees included within that booking.
2. YOUR BOOKING
Your booking becomes binding when we accept your payment, whether this is a deposit, instalment or payment in full, and issue your booking confirmation.
The person making the booking must be at least 18 years old and must have authority to make the booking on behalf of everyone included in it.
The lead booker is responsible for:
- providing accurate booking and attendee information;
- ensuring payments are made when due;
- passing relevant booking information and these terms to the other attendees; and
- informing us of any changes to the booking.
All attendees must comply with the conduct, safety and venue rules that apply to the event.
Your contract includes these Terms & Conditions, your booking confirmation, the information shown on the relevant event page at the time of booking and any additional terms that we clearly bring to your attention before you book.
Where mandatory law gives you greater rights than these terms, the law will apply.
3. EVENT-SPECIFIC INFORMATION
Different Gorgeous Getaway events may include different services, payment schedules, cancellation arrangements, age restrictions and other requirements.
Any important event-specific conditions will be shown on the event page or during the booking process before you complete your purchase.
Please read the event information carefully before booking.
4. PRICES AND FEES
The price payable is the total price shown and accepted when you make your booking.
Any unavoidable booking, administration or card processing charges payable by you will be included in the total price before you complete your purchase. Payment processing and booking fees are not refundable unless we cancel your booking.
Prices include VAT where VAT is applicable.
Once your booking has been confirmed, we will not increase the agreed price unless a change is permitted by law and was clearly provided for when you booked.
Different rules may apply to qualifying package bookings. See the Package Travel section below.
5. DEPOSITS AND PAYMENT PLANS
Where a deposit is offered, the amount will be shown before you book and will form part of the total cost of your booking.
Deposits may be non-refundable where you choose to cancel, but only to the extent permitted by law and where the amount retained is reasonable in relation to the costs and losses caused by your cancellation. This may extend to payments we make to third parties on your behalf.
Where an instalment plan applies, the payment dates and amounts will be shown as part of your booking. Please make payments by the stated dates.
If an instalment is missed or a payment fails, we will normally contact the lead booker and provide a reasonable opportunity to bring the booking up to date.
If payment remains outstanding, we may cancel the booking. Any amount retained following cancellation will be dealt with under the cancellation provisions below and applicable consumer law.
A missed payment does not automatically mean that every payment already made will be forfeited.
6. IF YOU CANCEL YOUR BOOKING
Cancellation requests must be made by the lead booker using the email address associated with the booking and sent to:
The cancellation policy applicable to the event will be shown within the event information or booking conditions.
Where you cancel, we may retain a reasonable amount to cover losses arising directly from your cancellation, including costs that we have already incurred and cannot reasonably recover.
Any cancellation charge must be reasonable and proportionate. We will take account of costs we save or our ability to resell the relevant place, room, ticket or service where appropriate.
Where an event-specific cancellation schedule applies, it is intended to represent a reasonable estimate of the losses likely to arise at different stages before the event.
If you have paid in full earlier than required, we may use the scheduled instalment dates when determining what would otherwise have been payable at the date of cancellation, provided this produces a fair and lawful result.
Nothing in this section affects any stronger cancellation rights you may have where the Package Travel Regulations apply.
7. 14-DAY ONLINE CANCELLATION PERIOD
Many Gorgeous Getaway bookings relate to accommodation, transport, catering or leisure activities taking place on a specific date or during a specific period.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, these types of booking are generally excluded from the standard 14-day cooling-off right.
This means that simply changing your mind within 14 days of making an online booking will not necessarily entitle you to cancel without charge.
This does not affect any other cancellation or refund rights available to you under these terms or applicable law.
8. CHANGING YOUR BOOKING
If you would like to change a name, attendee, room, travel arrangement or another part of your booking, contact us as soon as possible at:
We will make reasonable efforts to accommodate requested changes but cannot guarantee that every amendment will be possible.
Changes requested shortly before an event may not be possible because supplier arrangements may already have been finalised.
Any reasonable additional cost caused by a requested amendment may be charged to you, but we will tell you about the charge before making the change.
Where the Package Travel Regulations give you a statutory right to transfer a package booking to another traveller, that right takes priority over this section.
9. CHANGES TO THE EVENT BY US
From time to time circumstances outside our reasonable control may require us to make changes to an event.
We may make reasonable changes to matters such as:
- DJs, entertainers, artists or performers;
- timings;
- activities;
- transport arrangements;
- hotels or accommodation;
- event layouts; or
- venues.
Where possible, we will try to provide a suitable alternative of a comparable standard.
A minor change which does not materially alter the overall event will not normally give rise to a right to cancel.
If we make a significant change which materially alters the main characteristics of what you booked, we will tell you as soon as reasonably possible and provide any cancellation, refund or alternative arrangements required by law.
Additional statutory rights apply where the booking is a qualifying package.
10. CANCELLATION BY US
We may cancel an event where it becomes reasonably necessary to do so, including because of insufficient bookings, serious safety concerns or circumstances outside our reasonable control.
If we cancel your event and the cancellation is not caused by you or a serious breach of these terms by someone in your party, we will normally offer you the choice of:
a refund of the amount paid for the services we have cancelled; or
a suitable alternative event or arrangement, where available.
You are not required to accept an alternative instead of a refund where the law gives you a right to a refund.
Whether any additional compensation is payable will depend on the circumstances and applicable law.
Where the Package Travel Regulations apply, the statutory package cancellation and refund rules described below will apply.
11. PACKAGE TRAVEL BOOKINGS
Some Gorgeous Getaway bookings may qualify as a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018, as amended and applicable to your booking.
Whether a booking is a package is determined by law and not simply by the name we give the product.
This may apply, for example, where your booking combines different travel services such as passenger transport and accommodation.
Where your booking qualifies as a package, your statutory rights under the Package Travel Regulations apply in addition to these terms and will take priority where there is any conflict.
Before you enter into a qualifying package booking, we will provide the information required by the Package Travel Regulations.
Cancelling a package
You may terminate a qualifying package before it begins.
We may require payment of an appropriate and justifiable termination fee permitted by the Package Travel Regulations.
Where unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity significantly affect the performance of the package or the transport of passengers to the destination, you may have the statutory right to cancel without paying a termination fee and receive a full refund.
Transferring a package
Where the Package Travel Regulations provide a right to transfer the booking, you may transfer the package to another person who satisfies the conditions applicable to the booking.
You must give us reasonable notice.
You and the person receiving the booking may be responsible for any outstanding balance and any actual, reasonable transfer costs permitted by law. We will provide evidence of those costs where legally required.
Changes before departure
If we are required to make a significant change to the main characteristics of a qualifying package before it begins, we will provide the options and information required by the Package Travel Regulations.
Package price changes
Where package travel rules permit a price change, any increase will only be made in accordance with those rules.
Where the law requires a corresponding price reduction when relevant costs decrease, we will also apply that reduction.
If a permitted price increase exceeds the statutory threshold applicable to your booking, you will receive the cancellation or alternative rights required by law.
Cancellation of a package by us
If we cancel a qualifying package, we will provide the refund required by the Package Travel Regulations within the applicable statutory timescale.
Where cancellation is because the minimum number of participants has not been reached, we will give any minimum notice required by law.
Additional compensation may not be payable where cancellation results from unavoidable and extraordinary circumstances or insufficient participant numbers and the statutory requirements for those exceptions have been met.
Responsibility for the package
Where we are the organiser of a qualifying package, we accept the responsibilities imposed on organisers by the Package Travel Regulations for the proper performance of the travel services included in the package, including services performed by third-party suppliers.
If a travel service included in the package is not performed as agreed, please tell us without undue delay so that we have an opportunity to put matters right.
Where required by law, we will provide appropriate assistance to a traveller experiencing difficulties.
Insolvency protection
Where required by the Package Travel Regulations, payments made for qualifying packages will be protected by appropriate insolvency arrangements.
Full information about any applicable protection will be provided as required by law.
12. TRAVEL DOCUMENTS AND REQUIREMENTS
For events involving international travel, it is your responsibility to ensure that you and the members of your party hold appropriate passports, visas, authorisations and other documents required for travel.
Where package travel legislation requires us to provide general passport, visa or other pre-contract information, we will do so.
You remain responsible for checking the specific requirements applicable to your nationality and circumstances.
13. TRAVEL AND EVENT INSURANCE
Unless expressly stated as included within your booking, personal travel or event insurance is not included.
We strongly recommend that you obtain appropriate insurance covering circumstances such as illness, injury, cancellation, missed transport, loss or damage to belongings and other risks relevant to your booking.
Our inability to provide a refund because you are unable to attend does not affect any statutory rights you may have.
14. ACCESSIBILITY AND DISABILITY
We welcome disabled guests and are committed to providing our services in accordance with the Equality Act 2010.
We will take reasonable steps and make reasonable adjustments where required by law to avoid disabled guests being placed at a substantial disadvantage.
You do not need to provide unnecessary medical information or a diagnosis, however, if you or someone in your party has a particular access requirement, mobility requirement or other adjustment that may affect transport, accommodation or participation in an activity, please tell us as early as reasonably possible.
Early notice helps us make suitable arrangements with venues, transport operators and other suppliers.
We will discuss reasonable options with you where a particular requirement cannot be accommodated exactly as requested.
15. SPECIAL REQUESTS
We are happy to consider reasonable special requests.
A special request will only become a contractual commitment where we have expressly confirmed that request in writing.
16. CONDUCT AND BEHAVIOUR
We want everyone attending Gorgeous Getaway events to enjoy themselves in a safe and respectful environment.
Threatening, abusive, discriminatory, violent, seriously disruptive or illegal behaviour towards guests, Gorgeous Getaway representatives, hotel staff, coach drivers, venue staff, suppliers or members of the public will not be tolerated.
Where we or an appropriate supplier reasonably believe that the behaviour of a guest presents a serious risk to safety, significantly disrupts the event or amounts to a serious breach of these terms, appropriate action may be taken.
This may include refusing admission, requiring the individual to leave, involving venue security or contacting the police where appropriate.
Where a guest loses part of their booking because of their own serious misconduct or breach, we will not normally be responsible for refunding the services they are unable to use as a direct result, except where the law requires otherwise.
We may also refuse future bookings where there is a legitimate, proportionate and lawful reason for doing so.
Decisions will not be made unlawfully because of a protected characteristic.
17. ILLEGAL DRUGS AND CONTROLLED SUBSTANCES
The unlawful possession, supply or use of controlled drugs is prohibited during our events and on transport or accommodation provided as part of the booking.
This includes coaches, hotels, hotel grounds, event venues and other locations used as part of the event.
Where we, a venue, accommodation provider or transport operator reasonably suspect serious illegal activity, security or the police may be contacted.
Guests may be removed from the relevant venue or service where permitted by law and the applicable venue rules.
18. ALCOHOL
Please drink responsibly.
Guests must comply with UK licensing laws and any rules imposed by the relevant hotel, venue, transport operator or other supplier.
Excessive drinking that results in unsafe, abusive or seriously disruptive behaviour may be dealt with under the Conduct and Behaviour section above.
19. ACCOMMODATION AND ROOMS
Where accommodation is included, the accommodation provider’s reasonable house rules will also apply.
You may be required to provide a credit or debit card at check-in to cover authorised incidentals, damage or other charges permitted under the accommodation provider’s terms.
You are responsible for reasonable and evidenced costs arising from damage caused deliberately or negligently by you or someone in your party.
Hotel, security, maintenance or other authorised personnel may enter a room where reasonably necessary and lawful, including for emergencies, safety, security, maintenance or to investigate a serious breach of hotel rules.
Any alcohol brought into accommodation must comply with the hotel’s own rules.
20. DAMAGE AND ADDITIONAL COSTS
You may be required to reimburse us for reasonable and evidenced costs directly resulting from:
damage deliberately or negligently caused by you or a member of your party;
a serious breach of these terms; or
costs for which we become legally liable to a venue, supplier or third party because of your actions.
We will not seek to recover amounts that are excessive, punitive or unrelated to the loss actually suffered.
21. PERSONAL BELONGINGS
Please take reasonable care of your possessions, money and valuables.
We recommend that valuables are not left unattended in hotel rooms, coaches, venues or other event areas.
Lost property should initially be reported to the relevant venue, hotel or Gorgeous Getaway representative.
Reasonable postage or delivery costs may be charged if lost property has to be returned after an event.
Nothing in these terms excludes our responsibility for loss or damage where it results from our negligence or where liability cannot legally be excluded.
22. OUR RESPONSIBILITY TO YOU
We will provide the services we have agreed to provide with the reasonable care and skill required by law.
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer right that cannot legally be excluded.
Where a service is provided by a third-party supplier, that supplier may also have its own reasonable terms and conditions.
The use of third-party suppliers does not remove any responsibility that the law places directly on Gorgeous Getaway.
Additional responsibilities apply where we are the organiser of a qualifying package.
23. REPRESENTATIVES AND HELP DURING YOUR EVENT
Where representatives are provided, they should normally be your first point of contact if something goes wrong during an event.
We may also provide a helpdesk, telephone number or other contact method depending on the event.
Please report problems as soon as reasonably possible. This gives us the best opportunity to investigate and, where possible, resolve the issue while you are still attending the event.
24. COMPLAINTS
If you experience a problem, please tell a Gorgeous Getaway representative or contact us as soon as reasonably possible.
If the matter cannot be resolved during the event, please email:
We ask that post-event complaints are normally submitted within 28 days of the end of the event so that we can investigate while information remains readily available.
Where possible, correspondence about a group booking should come through the lead booker.
Failure to complain during the event or within 28 days does not remove any statutory rights or legal remedies that you may otherwise have.
25. DISPUTES BETWEEN GUESTS
Disputes arising solely between guests will not normally be our responsibility unless the circumstances involve something for which we are legally responsible.
Where reasonably possible, our representatives may assist in managing a situation.
We will not disclose another person’s personal information unless we have a lawful basis for doing so.
26. PERSONAL INFORMATION AND DATA PROTECTION
We will process personal information in accordance with applicable UK data-protection law and our Privacy Policy.
We may use booking information where necessary to:
- administer and fulfil your booking;
- arrange accommodation, transport, tickets and other services;
- communicate important information about your event;
- deal with payments, refunds and enquiries;
- meet legal, regulatory, safety and accounting requirements; and
- protect our legitimate business interests where permitted by law.
- Where necessary to provide your booking, information may be shared with relevant suppliers such as hotels, venues, transport providers and event contractors.
If you provide information about another attendee, you should ensure that you are entitled to provide that information and make them aware of our Privacy Policy.
Where you provide accessibility, health or other sensitive information, it will only be processed where we have a lawful basis and condition for doing so.
Marketing
Making a booking does not automatically mean that you consent to receive all forms of marketing from us or from third parties.
We will only send electronic direct marketing where permitted under applicable data-protection and electronic-marketing law.
You can unsubscribe from marketing communications at any time.
27. ELECTRONIC TICKETS AND EVENT INFORMATION
Our ticketing and attendee administration is primarily electronic.
We do not normally send printed tickets.
Before the event, the lead booker will receive the relevant ticket, boarding, check-in or arrival information electronically.
The exact timing and format may vary by event.
Please check your booking details before attending and contact us promptly if anything appears incorrect.
28. REFUSING OR TERMINATING A BOOKING
We may refuse or terminate a booking where there is a legitimate and lawful reason to do so, including:
- serious misconduct or a previous serious breach of event rules;
- non-payment;
- fraud or suspected fraudulent activity;
- a legal or regulatory requirement;
- a genuine safety issue;
- failure to meet a clearly disclosed and lawful eligibility requirement; or
- another serious breach of these terms.
We will not unlawfully discriminate against a customer because of a protected characteristic under the Equality Act 2010.
Where we terminate a booking because of a customer’s serious breach, any refund or cancellation charge will be dealt with fairly and in accordance with these terms and applicable law.
29. CIRCUMSTANCES OUTSIDE OUR CONTROL
Events can sometimes be affected by circumstances which neither we nor our suppliers could reasonably avoid or control.
Examples may include severe weather, natural disasters, serious security incidents, significant transport disruption, government restrictions or other comparable circumstances.
Our obligations and your refund or cancellation rights in those circumstances will depend on the nature of the booking and applicable law.
We will not use this section to remove rights that you have under consumer law or, where applicable, the Package Travel Regulations.
30. LAW AND JURISDICTION
These Terms & Conditions and your booking are governed by the law of England and Wales.
Nothing in this clause deprives a consumer of any mandatory legal protections available to them in the part of the United Kingdom in which they live.
Any dispute may be brought before a court that has jurisdiction under applicable law.
31. IF PART OF THESE TERMS IS INVALID
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the minimum extent necessary.
The remaining provisions will continue to apply.
32. CONTACT US
If you have questions about your booking or these terms, please contact:
Gorgeous Getaway
Email: info@gorgeousgetaway.co.uk