We have had recent factors and polices enforced in the coach park that required us to make changes to the event in a very short period – these have been detailed in an email to the lead person on each booking.

We’d like to emphasise that at the time of previous bookings, the event description and schedule was exactly as it was last year.

Despite having to make changes to an amazing event last year, we’re very excited about the schedule of our new event, and look forward to breaking new boundaries!

Standard package

We’ll process your partial refund early May – we appreciate your patience whilst we complete this process

Seating Upgrade

This link has now been sent and should be with you. Please check your spam/junk mail if not.

We’re currently SOLD OUT and unable to accept new bookings

RSVP here to be first in line if we’re able to secure additional space

Our seating enclosure is currently fully sold out. 

All London Coaches depart from one location.
Once you arrive at the V&A Museum in South Kensington, and feel the energy of hundreds of others on the steps of the grand entrance to the museum, you’ll understand why we’ve thought long and hard about this aspect and chosen one option. You can opt for the Meet us there ticket if this location is not convenient for you.

No actual e-tickets are necessary to board coaches, simply bring your ID along (Bank card/Photo ID – a picture on your phone is fine). You’ll receive your entry ticket along with your wristband on the coach journey.

If you’ve chosen Meet us there, we’ll send you information on how to find us and grab your ticket from our pop up Box Office on the day.

Everything you need to know can be found in the guide on the main Ascot 2024-Guide page.

This normally happens if you enter an incorrect postcode or don’t complete the app/text card verification. The funds are held by your bank and will be back in your account within a few hours.

You can complete payment by visiting My Account and scrolling to the booking.

Our Instalments system is in it’s second year, and whilst its proven to be an extremely efficient automated system, it does lack the human touch at times! Whether you’re unable to get to the payment page, or receiving emails you shouldn’t be getting, please email us with your query and we’ll be happy to help.

We do understand things come up that may mean you or someone in your group is unable to attend. We’re more than happy to change the name if you can find a replacement, but we’re unable to refund deposits, and are limited in how much of remaining can be refunded based on the time left before the event.

Name changes are free up to five days before the event. If there are less than five days there may be an administrational charge.

View our Terms and conditions for full details of our refund policy.

If you’ve booked as a group, funds cannot be transferred between people if one person cancels – they will lose their funds paid.