We’ve prepared a Royal Ascot 2023 Q&A that might answer your question. If not, please scroll down to complete the form. We normally reply within one working day.
How do I book?
I've already got Ascot tickets, Can I join you?
Unfortunately we don't have this an option. 2024 will be on sale very soon so we hope to see you then!
Are there other London departure points?
All London Coaches depart from one location.
Once you arrive at the V&A Museum in South Kensington, and feel the energy of hundreds of others on the steps of the grand entrance to the museum, you'll understand why we've thought long and hard about this aspect and chosen just this option. You can opt for the Meet us there ticket if this location is not convenient for you.
When will I receive my tickets?
No actual e-tickets are necessary to board coaches, just bring your ID along (Bank card/Photo ID). You'll receive your entry ticket along with your wristband on the coach journey.
If you've chosen Meet us there, we'll send you information on how to find us and grab your ticket from our pop up Box Office on the day.
Where can I find a guide to the day?
Everything you need to know can be found in the guide on the main Ascot 2023-Guide page.
I've been charged but my booking didn't go through?
This normally happens if you enter an incorrect postcode or don't complete the app/text card verification. The funds are held by your bank and will be back in your account within a few hours.
You can complete payment by visiting My Account and scrolling to the booking.
I'm no longer able to attend.
We do understand things come up that may mean you or someone in your group is unable to attend. We're more than happy to change the name if you can find a replacement, but we're unable to refund deposits, and are limited in how much of remaining can be refunded based on the time left before the event.
Name changes are free up to five days before the event. If there are less than five days there may be an administrational charge.
View our Terms and conditions for full details of our refund policy.
If you've booked as a group, funds cannot be transferred between people if one person cancels - they will lose their funds paid.
Kindly note replies to Hotmail, yahoo and live email addresses may end up in your junk mail. Please add firstname.lastname@example.org to your safe list!
We’re more than happy to answer general queries, but do note any changes to bookings must be requested via email, and most information can be found on the event pages.
If you still need to talk, then contact us via Club VIP Plus on the number below.